Terms & Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.eardoc.com.au (the “Site”). This Site is owned and operated by EarDoc Group Pty Ltd. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of EarDoc Group Pty Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

Hearing Aids; and
Hearing Aid Accessories.

The following services are available on our Site:

Hearing Aid Fitting and Care.

The services will be paid for in full upon the completion of the service.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Free Trial

We offer the following free trial of our goods and services: Our 21-Day Hear Better Trial lets you experience your hearing aids before committing. For a $99 upfront fee (covering postage and handling), you’ll receive your hearing aids and complete five guided sessions with an Audiologist, focused on fitting, adjustment, and comfort over 21 days.

At the end of your free trial, the following will occur: If you decide to continue, you simply pay the balance of the hearing aids minus the $99 already paid and receive unlimited tele-audiology support for three years.

To cancel your free trial, please follow these steps: To cancel, contact [email protected] or let your audiologist know during one of your sessions. We’ll finalise your cancellation once the hearing aids are returned.

Payments

We accept the following payment methods on our Site:

Credit Card;
PayPal;
Debit; and
Humm Finance.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

We offer free express delivery for all hearing aid orders and free standard delivery for all other products. Express delivery takes 1–4 business days, and standard delivery takes 4–7 business days. If you prefer faster shipping for other items, paid express delivery is also available at checkout.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will not be charged for the delivery of the goods you purchase on our Site.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods

Refund requests must be made within 7 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

Good is broken; or
Good does not match description.

Refunds do not apply to the following goods:

Wax filters and hearing aid batteries.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:
To return goods by mail, customers must first email our customer support team to request a refund. Once the return is approved, a digital postage label will be sent via email, which must be printed and securely attached to the parcel. The item should be packed safely, preferably in its original packaging, to prevent any damage during transit. The parcel can then be taken to the nearest post office and dropped off for return.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

EarDoc Group Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless EarDoc Group Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of New South Wales.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.